Question 1

Is this real silver?

Accepted Answer

Yes. The Unity Ring is crafted in BIS hallmarked 925 sterling silver.

Question 2

Are the gemstones real?

Accepted Answer

Yes. Each ring features real gemstones; slight variations are normal.

Question 3

Will it tarnish?

Accepted Answer

The ring is finished with 1-micron rhodium plating to enhance shine and reduce tarnishing with proper care.

Question 4

Is it suitable for daily wear?

Accepted Answer

Yes. It is designed specifically for everyday use.

Question 5

Can I return or exchange it?

Accepted Answer

Please refer to our returns policy (https://www.suramyah.in/shipping-and-returns)for full details.

Question 6

What materials are used in your jewelry?

Accepted Answer

We use 925 BIS Hallmarked Sterling Silver for top-notch quality and authenticity. Our jewelry features real gemstones and rhodium plating for lasting durability and shine.

Question 7

How do you make sure your jewelry is sustainable?

Accepted Answer

We craft our jewelry in small, limited batches to minimize waste, and we only use recycled 925 silver to initiate a circular economy. We avoid mass production to maintain high quality. Our pieces are designed to last forever, not end up in a landfill.

Question 8

Is your jewelry suitable for sensitive skin?

Accepted Answer

Absolutely! Our jewelry is nickel-free, hypoallergenic, and perfect for sensitive skin. No green stains, no allergies—just beautiful, worry-free wear.

Question 9

How do I care for my Suramyah jewellery?

Accepted Answer

Rhodium plating ensures long-lasting shine with minimal effort. If you find the jewellery has some visible fingerprints or dirt, you can simply clean it with soap and water.

Question 10

How long does it take for my order to arrive?

Accepted Answer

We process and ship orders within 1-3 business days. Delivery typically takes 5-7 business days across India. You'll receive a tracking number once your order is on its way. Currently, we only ship within India.

Question 11

What should I do if I receive a defective item?

Accepted Answer

Received a defective item? No worries! Just send us a video of the unboxing showing the defect. Once approved, you can choose between a refund or a replacement. Reach out to us at hello@suramyah.com for assistance.

SURAMYAH

Frequently Asked Questions